Data Protection

We care deeply about your privacy and want you to feel completely safe and confident when using our shop. That’s why we follow strict data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). These laws exist to give you rights over your personal data and make sure we handle everything responsibly.

When you use our website or place an order, we only collect the information we really need. This includes your name, email address, delivery address, and phone number, so we can keep in touch with you about your order. We also gather information about what you’ve purchased, how you use our site, and your preferences, which helps us make things better for you. If you choose to subscribe to our updates, we’ll also keep your contact details so we can occasionally send you offers or news we think you’ll enjoy. Your payment information is processed through trusted, secure providers like Stripe or PayPal, and we never store your full card details ourselves.

We collect your personal information mainly to fulfil your orders and offer you good customer service. We use it to send you order confirmations, dispatch updates, and helpful communication about your purchase. We may also use your data to improve how our website works and to understand what our customers enjoy most. If you’ve agreed to receive marketing emails, we’ll occasionally send you updates or special offers — but only with your permission, and you can opt out at any time.

We only share your personal data with trusted third parties who help us run our business. This includes payment processors and delivery companies. These providers are only given the information they need to do their job, and they’re all required to keep your data safe and follow the law. We will never sell your personal data, and we will never share it with anyone else for marketing purposes.

Your information is stored securely using protected systems provided by trusted platforms like Squarespace. These systems have strong security measures in place, including encryption and restricted access, to ensure your data is protected at every step. We take your privacy seriously and make sure all your data is handled with care.

You also have full control over your data. At any time, you can ask to see the information we hold about you, request corrections, or ask us to delete it. You can also object to certain types of processing or withdraw your consent if you’ve previously agreed to marketing. If you ever feel something isn’t right, you can raise a concern with the Information Commissioner’s Office (ICO), who oversees data protection in the UK.

We only keep your personal information for as long as we need to. Usually, this means up to six years after a purchase, in case we need to resolve any legal, tax, or customer service matters. After that, your information will be safely deleted or anonymised.